Terms & Conditions

Use of a Debenhams Gift Card

  1. A GBP gift card can be used as full or part payment for merchandise in Debenhams department stores within the UK and online at debenhams.com.
  2. Gift cards cannot be used on the following Debenhams Partnerships websites: debenhamsflowers.co.uk, debenhamscurtains.com, debenhamstailoredshirts.com or debenhamsweddingstationery.com.
  3. They may not be exchanged for cash or vouchers, used as a deposit on a credit agreement, used to settle a Debenhams Account Card or to purchase financial or travel services.
  4. The minimum amount required to load a gift card online at www.mydebenhamsgiftcards.com is £5.
  5. No change or refund will be given when a gift card is redeemed but any remaining balance may be applied to future purchases.
  6. The balance of a gift card can be checked in store, online at debenhams.com or by calling 0844 800 9091.
  7. Gift cards expire 24 months after the last use or balance enquiry and any remaining balance will be deducted.
  8. Debenhams reserves the right to reject a gift card that in its sole discretion, it has reason to believe it is not genuine.
  9. Gift card numbers and PINs remain the property of Debenhams (including all intellectual property in the source code).
  10. Debenhams is not liable for any gift cards that are lost, stolen or damaged, howsoever caused, are undeliverable, delayed or incorrectly addressed by the purchaser. Whilst multiple gift cards may be ordered at the same time this does not guarantee that they will be despatched together or at the same time.
  11. Neither Debenhams, nor any courier or carrier service that we use, shall be liable for any failure to perform where such failure or delay results from any circumstances outside our reasonable control; these circumstances will include but are not be limited to adverse weather conditions – such as snow, flood, extreme winds – fire, explosion, accident, traffic congestion, obstruction of a private or public highway, riot, terrorism, act of God or from any industrial dispute or strike.
  12. Debenhams reserves the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
  13. Gift cards become the responsibility of the recipient upon despatch and Debenhams is not responsible for any gift card that is used by someone other than the intended recipient thereafter.
  14. It is the responsibility of the purchaser to ensure:
    1. any image or text printed on a gift card, the backer to which it is attached or a greetings card will not cause offence to a recipient, or any person who the purchaser could reasonably have foreseen as potentially reading or viewing it;
    2. that all subject matter can be legally viewed in the country or territory where the recipient can reasonably be expected to receive or use it;
    3. you have the rights or permission of the copyright holder to use the image;
    4. you have permission from any person that appears in the image;
    5. you have permission from the parent or guardian of any person under the age of 16 years who appears in the image;
    6. the image does not contain any computer virus or malicious code;
    7. Debenhams reserves the right to vet all images and text submitted for use and will, in its sole discretion, replace images and/or text it deems as inappropriate or in contravention of these terms and conditions with a generic Debenhams gift card and/or backer.
  15. All images in our gallery are owned by us and none of these images may be used for any purpose other than as an image on your gift card or greetings card.
  16. Where you are in breach of condition 15 or 16 you will pay any losses, costs or expenses we (or our suppliers) incur as a result of possession, printing, modification or other use of the image.
  17. Debenhams will offer a refund or exchange where a product is defective. However, due to the personalised nature of the products available at www.mydebenhamsgiftcards.com Debenhams is unable to offer refunds where the fault is a result of your own actions such as product misuse; where personalised information is miss-spelt; where you have uploaded an image of a low resolution or size; or as a result of the 14 day cooling off period afforded under the Consumer Contracts Regulations 2013.
  18. Transactions are managed on behalf of Debenhams by a third party (‘Nitecrest Limited’) and as such Debenhams accepts no responsibility for errors that occur as part of the payment process. All payment queries should be directed to Nitecrest Limited, 32 Marathon Place, Leyland, PR27 7QN.
  19. Debenhams reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so (e.g. to change the scope of the gift card service, notify of the service’s withdrawal or in the event of circumstances beyond its control). Reasonable notice of such changes will be given where possible.
  20. There is no right to cancel a gift card purchase once the gift card has been spent in full or in part.
  21. By purchasing and or using a Debenhams gift card you accept and agree to these terms and conditions.